Limited Warranty

This Limited Warranty applies to the original purchaser for domestic, non-commercial, indoor home use, commencing from the official date of delivery recorded by our logistics partners. It is strictly non-transferable and applies only to the original buyer recorded in our Shopify sales database.

Sensol provides the following tiered Limited Warranty periods, measured from the original date of delivery:

• Structural Frame — 5 Years: covers structural steel welds, chassis integrity, and heavy-duty frame casting. Excludes cosmetic surface scratches and paint finish degradation.
• Electric Motor & Digital Resistance — 2 Years: covers the internal heavy-duty electric motor drive units and magnetic/digital resistance actuators.
• Touchscreen Console & Electronics — 1 Year: covers the electronic console, internal PCB mainboards, connection wiring, and advanced sensory components.
• High-Wear Components — 6 Months: covers quick-wear accessories, including grips, resistance straps, pull cables, and soft-touch upholstery padding.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent permitted by law, all implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are disclaimed or limited to the duration of the warranty periods set forth above.

Some States do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

This Limited Warranty does not apply to any damage, malfunction, or failure resulting from:

• Improper self-assembly or operation: failure to assemble, calibrate, or wire the unit in accordance with the official Sensol user manual; incorrect power supply use; or failure to use and store the product as instructed.
• Commercial exploitation: operation of domestic-grade equipment within commercial fitness studios, corporate gyms, cross-fit centers, or rehabilitation clinics.
• Unauthorized repair or modification: unauthorized repair, misuse, collision, negligence, abuse, liquid ingress, accident, modification, use of non-original accessories, or tearing or altering labels and anti-counterfeit marks.
• Environmental & moisture damage: storing or operating the unit in uninsulated garages, outdoor patios, or damp environments, causing rust, structural corrosion, or water ingress.
• Electrical grid fluctuations: terminal damage to PCB mainboards or digital motors caused by power surges, unstable voltage, or failure to use an approved surge protector.
• Normal wear and tear: cosmetic surface scratches, paint finish degradation, and normal wear of high-wear components beyond their warranty period.
• Force majeure: damage caused by natural disasters such as floods, fires, and lightning strikes, and other events outside our control.
• Expired warranty: products beyond the applicable warranty period, or where the original order number cannot be presented.

Because our smart fitness units are heavy and oversized (between 28kg and 52kg+), we follow a structured diagnostic protocol to protect you from unnecessary shipping:

1. Mandatory remote diagnostics: contact our support desk and submit your Shopify order number, a clear video, and high-resolution photos showing the defect or the digital error code on the console screen.
2. Tiered fault resolution: for minor faults isolated to a modular part (detachable screen, external cable, friction strap), we express-ship the replacement component free of charge with video installation guides. For major structural or motor failures, we issue a formal RMA and coordinate collection through our authorized heavy-freight network.
3. Inspection: if our technicians confirm a valid manufacturing fault, Sensol absorbs 100% of round-trip freight, labor, and parts.

• Confirmed manufacturing fault: Sensol covers 100% of round-trip heavy freight, workshop labor, and replacement parts.
• No fault found / user misuse: if inspection shows user abuse, unauthorized modification, improper storage, or no mechanical fault, you are responsible for the full round-trip heavy-freight costs plus a standard workshop diagnostic inspection fee.
• Paid repair: if the issue is not covered under warranty, you may choose paid repair, with charges for inspection, replacement parts, testing, labor, and transportation based on the specific issue.

For all warranty claims, parts requests, or operational troubleshooting, contact our customer care team at support@sensolfitness.com. To maintain a clear record of your warranty claim, please include your order number and a description of the issue.